Responsibility of the person booking trip(s)

The person making the booking is responsible for accepting and cancelling the booking. The same person is also responsible for making sure they send us in writing, details of any disabilities or illnesses for all persons for whom they are booking trip(s) for, including themselves. As soon as we issue our confirmation invoice, a contract will exist between us and the person that has made the booking for them and/or on behalf of anyone else; this contract will be governed by Indian Law, under the jurisdiction of the Indian Courts. Once the invoice is received it is your responsibility to make sure that all information provided is correct. If in the rare occasion that there are any mistakes on either side please contact us immediately in order to make necessary corrections.

Necessary Documents

It is your responsibility that you have up to date documents with you before and throughout the trip. We will not be responsible for any costs incurred to you as a result of lack of documentation. You should have with you relevant travel documents, medical certificates, visa(s) and passport (visa(s) and passport for international trips). It is your responsibility to arrange personal insurance for all activities throughout the duration of the trip.

Making a booking

To make a booking, fill in the booking form. We require a deposit of 25% of the trip cost, with the booking in order to confirm your place. The full payment should be cleared at least four weeks before the trip commences. Payment can be made by cheque or demand draft or by Bank Transfer.

(Payable to “Adventure Mania”)

Changing booking of trip(s)

If you require us to make changes to any of your bookings with us, we will try our level best to support you in your decision. There may be an amendment or cancellation (see below) cost due of these changes.

Cancellations by you

All cancellations must be provided in writing with a signature. If you cancel a trip you will be required to pay up to the full cost of your trip depending on how long beforehand you notified us:

1 month in advance – full refund

Less than 2 weeks before the trip commences – loss of deposit

Less than 1 week before the trip commences – 100% of trip cost

Cancellations by us

We will cancel your booking if you have not cleared full payment at least three weeks before the trip. If we have to change or cancel a trip, we will let you know as soon as possible of the changes. If a trip is changed, you have the option to cancel or accept the price difference if there is any and continue on the changed trip. You are entitled to a full refund if we have to cancel a trip depending on the circumstances under which we have had to cancel.

Leaving before schedule

If for any reason you have to leave the trip early, you will not be entitled to a refund, unless otherwise agreed with us. We will not be liable for any expenses incurred to you as a result.

 

Cancellations or changes due to reasons beyond our control

As it is likely that in these sorts of trips weather must be taken into account, if conditions are such that we have to change arrangements we will not be able to provide any sort of refund. If there are any other circumstances including but not limited to riot, political unrest, natural or other disaster, nuclear incident, terrorist activity, and we have to cancel a trip as a result of these circumstances, we will not be able to provide any sort of refund.

 

Health and Safety

For the safety of all our customers, anyone who suffers from contagious illnesses or diseases will not be permitted to take part in a trip. If we suspect a customer to have contagious illnesses or diseases, we reserve the right to remove them from the trip.

Meeting Points

It is your responsibility to be present at the relevant meeting point on time; we recommend you arrive at the relevant meeting point 20 minutes in advance to avoid missing the trip. If customers are more than 15 minutes late, we will start the trip without them and we will not be responsible for any costs incurred.

Luggage

Due to the luggage limitations during travel, the maximum limit per customer will be a rucksack/or a duffel and a small carry bag.

Behaviour of customers

If the behaviour of any customer is likely to cause distress or harm to themselves, our member of staff or other passengers, we reserve the right to terminate their trip at any time and they will have to make their own arrangements; we will not be liable for any expenses incurred as a result. We will not entertain any claims arising due to such action.

Pets and other animals

Due to insurance purposes, we cannot allow pets or any other animals on our tours. We will notify you, if there are any changes in this situation.

Our smoking policy

We operate a strict non-smoking policy on our trips while travelling and in places where smoking will affect other group members (i.e. when passive smoking is an issue, strict non-smoking policy is applicable).

Our privacy policy

In accordance with the Data Protection Act 1998, we will to the best of our ability protect the personal data you have given us and will distribute it within our organisation for internal use only. If you are not satisfied with our service, have a complaint or do not wish to receive further information from us, please email us at anindya@adventuremania.com or write to us at Adventure Mania, 20 Amritalal Nath Lane Po: Belurmath, Dist. Howrah PIN: 711202 West Bengal, India.